How long does my product take to ship?

• Orders placed by 4:30 PM Eastern Standard Time are shipped on the same business day, provided items are in stock. Saturday delivery is available for orders placed by 4:30 PM EST on Fridays, though additional fees apply. Orders received after 4:30 PM EST on Friday—or over the weekend—will ship on the following Monday. Holiday orders will ship on the next business day.
• If an item is out of stock, a representative will contact you with an estimated delivery timeframe, typically between two and four weeks.Should the item become available sooner, it will be dispatched promptly, and you will be notified via email.
• During peak periods or holiday seasons, dispatch may take longer than usual. In such cases, a sales representative will inform you accordingly.
• Domestic Standard Delivery:3–5 working days
  
• Worldwide Standard Delivery:6–8 working days
  

• We deliver throughout the UK, EU, and internationally (excluding regions affected by trade restrictions or embargoes). For inquiries, please contact our team at info@kheprijewels.com .
• Shipping fees vary based on your location and the items ordered. Dispatch times mayrange from a few days to several weeks depending on product availability or whether the item is made to order. You will receive tracking details and an estimated delivery date via email once your order is dispatched.
• All shipments are processed on a DDP (Delivery Duty Paid) basis, meaning that all import duties and taxes are included in the product price displayed.
• Please select the appropriate currency and shipping destination to view accurate pricing.
• If your location is not currently supported online, please contact us to arrange a direct order with our team

• No. All shipments are handled on a DDP (Delivery Duty Paid) basis, ensuring that all import duties and taxes are incorporated into the displayed product price.
• Kindly select your currency and destination during checkout to ensure accurate pricing.

What is your return policy?

• All sales at Khepri are final. If you receive a damaged item, please contact our customer service immediately at info@kheprijewels.com so that we can resolve the issue promptly. We are committed to ensuring that every piece is delivered safely and meets our highest quality standards.
  

• Every Khepri creation is meticulously crafted and comes with a one-year warranty from the date of purchase. This warranty covers any manufacturing defects or workmanship issues, underscoring our commitment to exceptional quality. It does not extend to damages resulting from everyday wear, misuse, or inadequate maintenance. Should you encounter any issues, our dedicated customer service team is available to assist and ensure your piece continues to reflect the excellence you expect from Khepri.

• Each Khepri shipment is insured for the full value of the individual piece to ensure your purchase is protected from dispatch to delivery. We partner with trusted carriers—FedEx and DHL—for all worldwide shipments, guaranteeing safe and reliable transit. This careful approach to shipping reflects our commitment to quality and service.

How do I know my diamonds are conflict-free?

• Every diamond used by Khepri is certified under the Kimberley Process, ensuring they are conflict-free. We are committed to sourcing only the highest quality diamonds and gemstones while maintaining stringent ethical standards. Each piece of jewelry is accompanied by a Certificate of Authenticity that details the specifications and confirms the conflict-free status of all stones.