How long does my product take to ship?

• Orders placed by 2:00 PM Eastern Standard Time are shipped on the same business day, provided items are in stock. Saturday delivery is available for orders placed by 2:00 PM EST on Fridays, though additional fees apply. Orders received after 2:00 PM EST on Friday—or over the weekend—will ship on the following Monday. Holiday orders will ship on the next business day.
• If an item is out of stock, a representative will contact you with an estimated delivery timeframe, typically between two and four weeks. Should the item become available sooner, it will be dispatched promptly, and you will be notified via email.
• During peak periods or holiday seasons, dispatch may take longer than usual. In such cases, a sales representative will inform you accordingly.

Domestic Standard Delivery:3–5 working days

United Kingdom: 3–4 business days

Europe: 3–5 business days

Australia: 4–6 business days

Asia & Middle East: 2–6 business days

Please note that delivery estimates are not guaranteed. Customs processing may occasionally result in delays beyond our control.

International Shipping Restrictions KHEPRI ships to select international destinations, subject to applicable laws, customs regulations, carrier availability, and insurance requirements. 

We do not currently offer shipping to the following destinations: Belarus, Cuba, Iran, North Korea, Myanmar (Burma), Sudan, and Syria. Additional destinations may be subject to restrictions or require special shipping arrangements depending on local regulations and the value of the jewelry. For international shipping inquiries or assistance with your order, please contact our concierge team.

• KHEPRI offers international shipping to select destinations for a flat rate of $250 USD per order. All orders are shipped via DHL or FedEx, subject to destination, customs regulations, and insurance requirements.
• For inquiries, please contact our team at info@kheprijewels.com .
• Customs, Duties & Taxes International orders may be subject to import duties, taxes, and customs fees imposed by the destination country. These charges are the responsibility of the recipient and are not included in the $250 USD shipping fee.
• If your location is not currently supported online, please contact us to arrange a direct order with our team

• No. All shipments are handled on a DDP (Delivery Duty Paid) basis, ensuring that all import duties and taxes are incorporated into the displayed product price.
• Kindly select your currency and destination during checkout to ensure accurate pricing.

What is your return policy?

• All sales at Khepri are final. If you receive a damaged item, please contact our customer service immediately at info@kheprijewels.com so that we can resolve the issue promptly. We are committed to ensuring that every piece is delivered safely and meets our highest quality standards.

• Every Khepri creation is meticulously crafted and comes with a one-year warranty from the date of purchase. This warranty covers any manufacturing defects or workmanship issues, underscoring our commitment to exceptional quality. It does not extend to damages resulting from everyday wear, misuse, or inadequate maintenance. Should you encounter any issues, our dedicated customer service team is available to assist and ensure your piece continues to reflect the excellence you expect from Khepri.

• Each Khepri shipment is insured for the full value of the individual piece to ensure your purchase is protected from dispatch to delivery. We partner with trusted carriers—FedEx and DHL—for all worldwide shipments, guaranteeing safe and reliable transit. This careful approach to shipping reflects our commitment to quality and service.

We only use natural, ethically sourced diamonds and work with trusted suppliers to ensure responsible sourcing.

Khepri Jewels is committed to sustainable luxury through ethical sourcing, thoughtful design, and responsible production. All diamonds and Emeralds are ethically sourced, and we prioritize recycled gold to minimize environmental impact. We repurpose and upcycle pre-owned jewelry into bespoke, contemporary pieces, giving new life to existing materials while reducing waste. Our atelier focuses on small-batch, artisanal production, limiting energy use and material consumption. By creating timeless designs rather than fleeting trends, we encourage conscious purchasing and long-term appreciation of jewelry. Through these practices, Khepri Jewels demonstrates that luxury can be both elegant and environmentally responsible, setting a standard for sustainability within the fashion and jewelry industry.